Introduction:
This cancellation policy governs the cancellation of products or services provided by FotoGrafilles . By purchasing or using our services, you agree to the terms outlined in this policy.

Eligibility for Cancellation:
Customers may request a cancellation of their product or service under the following conditions:

• The request is made within 2 days of the purchase.
• The product is unused, undamaged, and returned in its original packaging.
• Services have not yet commenced or are within the cancellation period outlined during booking.

Process of Cancellation:

• To request a cancellation, customers must contact our support team via email at info@fotografilles.com or through our online cancellation form.
• Once the request is reviewed and approved, we will provide further instructions regarding the return or refund process.

Refund Policy:

• Approved cancellations may be eligible for a refund, subject to any applicable restocking or cancellation fees.
• Refunds will be processed within 5-10 business days and credited back to the original payment method.

Exemptions from Cancellation:
Certain products or services may not be eligible for cancellation, including:

• Customized or personalized products.
• Digital downloads or online courses after access has been granted.
• Services that have already been delivered or initiated.

Liability:
FotoGrafile is not liable for any delays or issues arising from the customer’s failure to follow the cancellation policy guidelines.

Changes to Policy:
We reserve the right to update this cancellation policy periodically. Users will be notified of significant changes via email or on our website.